Privacy Policy

The County of San Diego's Health and Human Service Agency is committed to protecting the privacy of the users of this Web site. Except as permitted by you, we will only use your personal and health information to respond to you, to provide you with your test results and other requested information, or to assist with treatment. Our use and disclosure of an individual's personal information (including health information) is limited as required by state and federal law. This includes disease reporting requirements. We do not sell, rent or give personal information about individuals who use the site.

We may wish to contact users to help improve our program. You can tell us not to contact you for this purpose – click “please contact me only for my results and treatment, and not to help improve the program” when you accept the privacy policy.

This Web site has security measures in place to help protect against the loss, misuse, or alteration of information under our control. These measures include encryption of data using the Secure Socket Layer (SSL) system. Despite these measures, the confidentiality of any communication or material transmitted to us via this site by Internet cannot be guaranteed.

For detailed information on how the County of San Diego maintains the privacy and security of your electronic information, visit

For information on your rights regarding your private information, visit Client Rights and Notice of Privacy Practices.


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Welcome to the upgraded Don’t Think, Know website!

This new site provides more options for you. For example, you can now access the program with either an email or a phone number and upgraded notification options will keep you better informed of your order status. We have also made reordering easier with reminder options and the new site works better for people using a mobile device.

Even if you ordered from us in the past, you will need to create a new account on this upgraded platform. After that, your newly selected username and password will get you into your account to securely request free kits and access test results.

As always, your privacy is most important to us. We will not share your personal information. Please review our updated privacy policy here.

If you have any questions about Don’t Think, Know or your previous test results, contact us at (619) 692 KNOW (5669) or [email protected].