Test Results FAQ
My results aren't ready yet - where are they?
Your results are not yet in our system. Results are usually ready a week after you mailed back the test. If it's already been a week, check the website again in a few days or email SanDiego@DontThinkKnow.org or call (619) 692-KNOW (5669).
My results say I have a negative test. What should I do?
A negative result means you didn't have a chlamydia or a gonorrhea infection when you took the test. You don't need to do anything further. Just remember to get checked again in a year, or sooner if you have a new sex partner.
Please keep in mind that these results are just for chlamydia and gonorrhea and do not show anything about any other STDs or HIV. If you want to get tested for HIV or other STDs (like genital herpes, trichomonas or syphilis), you need to go to a clinic. If you need help finding a clinic, use our clinic locator.
This test cannot tell you if you have a chlamydia or gonorrhea infection in your throat or anus (from oral or anal sex). If you are at risk of having an STD infection in those places, talk to your doctor, who may be able to do other tests.
This test can only tell you if you had a chlamydia or gonorrhea infection at the time you took the test. If you have had unprotected sex, or a condom broke, since taking this test, you should be tested again (order another kit here).
My results say I have an indeterminate test. What should I do?
An indeterminate result means that the results were not clear and we cannot say whether the result is positive or negative. This means you should get tested again. You can go to a clinic near you or order a new home test kit. Remember, having an indeterminate result doesn't mean you have an infection. It just means the results didn't tell us anything.
My results say I have a positive test. What should I do?
A positive result means you have an infection. Remember, chlamydia and gonorrhea infections are curable! But don't wait to get treated, because your infection could get worse (click here for more information about what could happen). Print out the results of your test and then take the printout with you to your doctor. If you don't have a doctor, find a free or low cost clinic here. You should then get tested again in 3 months to make sure you have not been re-infected.
I have a positive test result but I can't print out my results to take to the clinic. What should I do?
Just go to the clinic and have them call us at (619) 692-8501 while you are there. We will fax your results to the clinic so they know how to treat you.
What will happen when I go to a clinic for treatment?
The clinic may ask if you are enrolled in Family PACT, a California program that provides free and confidential reproductive health services for low-income men, women and youth. If you are not already enrolled, ask about enrolling when you go to the clinic for treatment. Family PACT may cover your STD treatment.
You will need to see a nurse or doctor to receive treatment for your infection. They may offer you other tests as part of a comprehensive exam. If you would like further STD testing or birth control services, Family PACT may cover that.
What about my sex partners - do they need to get treated?
Yes, if you tested positive for chlamydia or gonorrhea, it's important that your last sex partner, and any sex partners you've had in the last 2 months, also get treated for the same STDs. If your partner is infected and not treated, they could infect you again, or infect someone else.
There are several ways to get your partner(s) treated. The best and fastest way is for you to bring them to the clinic with you when you go for treatment. Another good option is for your partner(s) to go to see their own doctor right away. If your partner is unable to get to a clinic, some doctors may give you medicine to give to your partner. This is called Patient-Delivered Partner Therapy or "PDPT." When you go to the clinic for your treatment, ask if they can give you PDPT to take to your partner(s).
Talking with partners can be tough. For tips on having this conversation with your partner, you can go to inSPOT.org. If you can't talk to your partners in person, inSPOT also makes it easy to tell your partner via email - anonymously if you wish. Click here to visit the inSPOT website.
You can also call us at (619) 692-KNOW (5669) for help with talking to your partners.
Will the same medication treat both chlamydia and gonorrhea?
No. Chlamydia and gonorrhea are 2 different infections and are treated with 2 different medicines (antibiotics). You should go to a doctor or clinic to get the right treatment. Take the medicine exactly as prescribed by your doctor. Even if your treatment is only be a single dose of medicine, it takes a week for that medicine to completely cure the infection. So, do not have sex for one week after you and your partner have both been treated. Do not take any medicines that were not prescribed for you. Do not try to treat this disease yourself and do not share medicines.
Is it possible my results are wrong?
It is possible but not likely. No diagnostic test is 100% accurate, but if you took the test as instructed the results should be correct. Sometimes your health care provider may order additional testing to confirm the result if they are concerned the test may be wrong.
If you have any other questions, please email us at SanDiego@DontThinkKnow.org or call (619) 692-KNOW (5669).